From Implementation to Integration: Making Smartsheet Stick

You’ve bought Smartsheet. You’ve built the workflows. You’ve mapped it to business goals, added automations, and maybe even hired someone with “systems” in their title.

So why isn’t anyone using it?

Here’s the truth: your tech isn’t broken. Your rollout is.

It’s not the tool. It’s the people.

In Smartsheet’s latest Project & Portfolio Management (PPM) report, 92% of professionals said adapting to change is still a major challenge. And 71% said the pace of constant change makes it even harder to stay productive.

Read that again.

Even with a best-in-class platform, the human side of implementation—communication, clarity, training—is still where most companies fall flat.

And guess what? That’s not a software issue. That’s a change management issue.

Why Change Management Isn’t Optional Anymore

Think of it this way: you wouldn’t launch a product without a go-to-market strategy, right? So why launch a new system without a people strategy?

Because that's exactly what change management is: the go-to-market plan for human behavior.

When companies skip this step, adoption tanks. Silos form. Confusion spreads. The same folks who were supposed to become your champions end up quietly creating workarounds or reverting to old habits. Sound familiar?

Smartsheet can do a lot. But it can’t convince your team to use it, believe in it, or integrate it into how they work.

That’s your job.

(And lucky for you, it’s also ours.)

NEW: Get Your Free Change Readiness Score

Wondering why things feel stuck? Or maybe you’re planning a Smartsheet launch and want to avoid a rollout flop?

We’ve created a free Change Readiness Diagnostic to score your organization’s ability to successfully adopt Smartsheet. It’s a 5-minute assessment that pinpoints exactly where the friction is: people, processes, priorities, or maybe all three.

Free Change Readiness Diagnostic: Take the diagnostic now and find out your change readiness score You’ll get a personalized score plus a breakdown of where you’re strong—and where things could unravel if left unchecked.

Whether You’re Planning or Already Launched, We’ve Got You

The great news? No matter where you are, from just planning your Smartsheet rollout or getting deep into a frustrating post-launch, we can help.

SoftwareX can help you turn confusion into clarity, and resistance into readiness. Together we help organizations get back on track and boost their change readiness score to levels that make sustainable adoption not just possible, but inevitable.

You’ve already invested in the software. Now invest in getting it used.

Let’s make your system stick. Schedule a consult or take the free readiness diagnostic to see where your focus should be.

By Laura Schuchart Change Management Consultant laura.schuchart@thesoftwarex.com